General
This Privacy Policy describes how YIMA DADA ("We", "Our") collects, uses, discloses, and protects personal information collected from passengers/consumers/customers ("You").
YIMA DADA provides proprietary services ("Platform") through a mobile app, connecting those seeking transportation ("Passengers") with third-party transportation providers ("Rental Companies, Independent Contractors or Drivers") to facilitate transactions between Passengers and Drivers (collectively "Users").
The Platform includes the app and any other functionalities, contents, websites or apps We provide in relation to the app from time to time. We do not directly provide transportation services; we act solely as a technology provider and not as a transportation carrier. Therefore, we assume no liability or obligation for any transportation services provided by third parties. By using our website (http://www.yimadada.com.tw/) and mobile app (collectively "Services"), You agree to this Privacy Policy. Please review carefully to understand our privacy practices.
If you have any questions regarding this Privacy Policy, please contact us at info@yimadada.com.tw.   

I.Information Collection
YIMA DADA (hereafter "Platform") is committed to protecting your privacy. Below are the types of information we may collect when you use the Platform, and how we use it to provide better services. We aim to be transparent about our information collection practices, uses and your controls over access, updates and deletions.
Information Collected
We highly value and are committed to protecting your personal information. Here are the types of information we collect and how we use it:
1.   Scope of Data Collection
1.1 Browsing and Site Usage
When you browse our website ("Site") or use services, we collect various information to enhance your experience and ensure proper functioning. This includes but is not limited location data: We collect your geo-location for backend usage like when ordering a vehicle via our services, the driver's phone records your GPS coordinates. Most mobile devices with GPS can define your location within operational areas. We collect this solely to calculate fares, not for other purposes.
Device Information: We collect device types and unique identifiers used. Our sole purpose is to provide you the latest app and features.
Photo Uploads: You may choose to upload photos when using our Site/app. Drivers may see these to verify your identity. You can login anytime to delete or update such photos.
Location Tracking: If using our services via mobile, we track your geo-location to show nearby drivers and set pick-up points in your area. This is solely to fulfill your requests, not shared for any other purpose. You can opt-out of our app tracking your location by turning off device location tracking functions anytime.
2.   Cookies and Automatically Collected Information
2.1 Cookie Use
To aid our service, we use "cookies" to temporarily store and sometimes track user information. Cookies are files sent from web servers to your browser and stored on your computer's hard drive. They help:
Identify Repeat Users: Allow Sites to track online behavior by allocating a number with no meaning outside of assigning to Site users.
Customize Message Delivery: Certain functionality may require cookies to personalize your experience.
You can disable or control cookie use via browser preferences, but this may affect functionality of some services. Importantly, we exert no control over third-party usage of cookies or information generated from them.
2.2 Automatic Collection of Non-Personal Information
During site usage, non-personal information may be automatically collected via standard computer server logs or through "cookies", including:
Browser Type
IP Address
Usage Patterns
This aids our understanding of user needs and behaviors to enhance our services.
3.   Personal Identification Information
For an improved experience, we may request certain personal identification info from you like phone numbers or app install information. Requested information will be retained and used per this Privacy Policy.
4.   Third-Party Services
Our app does integrate third-party services which may collect info used to identify you. Third-party service providers and their privacy policies integrated are:
Google Play Services
Facebook
5.   Data Sharing
We may share your data with our third-party service providers (e.g. Google Play, Facebook) to provide services to us. They can only use your data necessary to provide services, and are also obligated to protect your data security.
6.   Data Retention Period
We'll retain your personal data per legal requirements and business needs. Generally we retain your data no more than 5 years post termination of use of our services unless laws require longer retention.
7.   Data Security Measures
We take various security measures including encryption technologies, firewalls and access controls to prevent unauthorized access to personal information.
8.   Protecting Platform Interests
To protect platform interests, we implement strict data protection ensuring all collected information is only used for legitimate and explicit purposes. We regularly review and update our data protection policies to ensure compliance with latest legal and technical standards.
9.   Minors Under 13 Years of Age
This Site/services are not directed towards children and minors are ineligible for use. Protecting children's privacy is very important to us. We do not knowingly collect or maintain personal information of actual persons under 13 years of age, and no part of our Site/services is directed at attracting those under 13. If we later learn a user is under 13, we'll take steps to delete their personal information from our databases and prevent further use of our Site/services.

II.   Information Use
The personal information we collect will be used for the following purposes:
Service Provision: To process your bookings and provide ride hail services.
Customer Support: To respond to your inquiries and provide customer support.
Payment Processing: To process your payment transactions.
Legal Compliance: Ensuring compliance with Taiwan's Transportation Industry Act.

How We Use Your Information
Our primary goal in collecting information is to provide a better experience using our services. We use this to closely monitor most used features so you can view your travel history, store credit card information with our PCI-certified payment partners, view any promotions we may be running, provide ratings for trips and determine where we need to focus improvements - including usage patterns and locations to determine where we should provide/concentrate services, features and/or resources. We use collected mobile data so we can provide the correct app version depending on your device type, for troubleshooting as well as for some marketing purposes. We use the credit card information you provide so we can charge you for service fees.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer our website. Your IP address is used to help identify your device and collect broad demographic information. Your IP address does not contain any personal information about you.
Enhanced protection of platform interests
Data Security Measures: We implement various technical and organizational measures to secure your personal information, including data encryption and access controls to prevent unauthorized access, disclosure or modification.
Privacy Policy Updates: We regularly review and update our privacy policy to ensure its contents timely reflect our data processing practices and changes to related laws. Any major changes will be notified to you in advance.
User Consent: Using our services indicates your consent for us to collect and use your personal information per the privacy policy. We'll also seek your explicit consent before collecting sensitive information.
Third-Party Services: We may partner with third-party service providers to provide a better service experience. These third-parties must also abide by our privacy and data protection standards. 

III.   Service-Related Announcements
In rare cases where necessary, we may send you announcements related to our services. For example, if our services are temporarily disrupted for maintenance, we may email you a notification. These announcements ensure you are timely aware of important information affecting your use of our services.
1.   Announcement Content and Scope
Service Maintenance Notices: We'll notify you in advance of planned system maintenance, upgrades or other technical operations.
Service Disruption Notices: In the event of unexpected disruptions, we'll immediately notify you with relevant information including estimated restoration times and response measures.
Security Announcements: We'll issue timely warnings and security advice if events occur that could impact your account security.
Policy Change Notices: We'll notify you in advance of any major changes to privacy policies or terms of service to ensure your understanding of changes and impacts.
2.   Notification Methods
Email: We'll use the email address provided during registration. Please ensure your contact details are up-to-date.
In-App Notifications: We may display important announcements within the app to ensure visibility when using services.
Website Announcements: Important notices published on our homepage or a dedicated announcements page.
3.   Non-Optional Nature of Notifications
As these announcements are inherently service-related not promotional, you cannot opt-out of these communications. This is to ensure access to critical information regarding service functioning and security. Your only choice if not wishing to receive them is deactivating your account.
4.   Platform Protection Measures
Data Protection: We're committed to strictly protecting personal data and taking suitable technical and organizational measures to prevent data breaches or unauthorized access.
Transparency: We'll maintain transparency of announcement contents, ensuring accuracy of information, with clear wording.
User Consent: Using our services indicates consent to receive such service announcements. This is detailed in our privacy policy.
These announcements and measures aim to provide necessary information for use of our services, enhance user experience while also safeguarding platform security and stable operations. 

IV.   Legal Compliance
We are committed to ensuring our operations and services comply with all relevant laws and regulations, especially those pertaining to transportation under Taiwan law. To achieve this, we implement:
1.   Compliance Review
Regular Review and Updates: We periodically review and update policies and operational procedures to ensure compliance with latest legal requirements.
Legal Consultation: We work with legal experts and advisors to ensure business operations and services meet legal obligations.
2.   Employee Training
Regulatory Training: We provide regular legal/regulatory training to ensure employees understand and abide by relevant rules.
Compliance Awareness: We emphasize compliance's importance and encourage employees to proactively report any potential issues.
3.   Compliance Risk Management
Risk Assessment: We established a compliance risk assessment mechanism to periodically identify, evaluate and mitigate potential compliance risks.
Internal Controls: We implement internal controls to ensure business operations comply with regulatory requirements, and promptly correct any non-compliance.

V. Information Disclosure
We pledge not to sell or rent your personal information to any third parties. However, we may disclose your information in the following situations:
1.   Service Providers
We may share information with third-party service providers to provide and improve our services, including but not limited to payment processing, data analysis, customer support. We ensure these third-parties abide strict data protection meeting necessary information use.
2.   Legal Requirements
We may disclose your information under legal demands or orders from government entities, releasing only necessary information in valid legal requests, with prior notice to you where possible.
3.   Interest Protection
To protect platform rights, property or security, we may disclose necessary information including but not limited fraud prevention, risk management, and protecting user and platform safety.

VI. Protecting Platform Interest Measures
1.   Data Security
Technical Measures: We adopt advanced technologies including encryption, access controls and regular security audits.
Compliance Measures: We ensure all data processing complies with relevant laws and regulations, taking measures to protect personal information.
2.   Transparency and Accountability
Transparency: We provide transparent disclosure policies ensuring your understanding of our data collection, use and protection.
Accountability: We take responsibility for data protection with a dedicated compliance team to handle matters.
3.   User Consent
Explicit Consent: We obtain your explicit consent before collecting/using personal information.
Choice: We respect your choices to view, edit or delete personal information and choose whether to receive communications.
Through these measures, we are committed to fully complying with laws and regulations while providing quality services, and protecting personal information and platform interests. 

VII.   Information Protection and Storage
We pledge to implement strict technical and organizational measures to protect your personal information from unauthorized access, theft or destruction. Our goal is ensuring your data remains secure and intact within our systems at all times.
1.   Information Protection
Technical Measures: We use advanced encryption technologies including but not limited to data encryption during transmission (e.g. SSL/TLS) and storage. Firewalls and intrusion detection systems also prevent unauthorized access.
Access Controls: We implement stringent access controls authorizing only necessary employees and third-party service providers to access personal information within minimal business need scopes.
Security Audits: We regularly audit security and assess risks to identify and resolve potential vulnerabilities, also penetration testing to ensure measure effectiveness.
Incident Response: We established incident response plans to quickly handle any potential data security events, timely notifying affected users and regulators.
2.   Information Storage
Secure Servers: Personal information is stored on highly secure servers in protected data centers meeting industry best practices.
Data Retention: We retain personal information only for duration necessary to fulfill collection purposes. Once no longer needed, we regularly review and delete expired personal information per laws and our retention policies.
Data Backups: Regular backups prevent data loss from accidental events, with backup data also under strict security protection.
3.   Legal Compliance and Transparency
Legal Requirements: Our protection and storage measures fully comply with laws including but not limited to Taiwan's Personal Data Protection Act and other international standards.
Transparency: We're committed to transparency, clearly outlining protection and storage policies. You can access, update or delete personal information and choose whether to receive communications at any time.
4.   Protecting Platform Interests
Compliance Risk Management: We established compliance risk management periodically evaluating and mitigating potential legal and security risks, protecting personal information and platform operations.
Legal Consultation: We work with legal experts ensuring all operations comply with latest laws and regulations, adjusting policies/processes when laws change.
User Consent and Accountability: Using our services indicates consent for our protection/storage policy. We're accountable for protection with a dedicated compliance team.

VIII.   Your Rights
We respect your rights over personal information and are committed to ensuring your easy exercise of these rights. You have the rights to access, rectify and delete your personal information, as well as other relevant rights. To protect your privacy and our platform interests, we have established detailed procedures for handling such requests.
1.   Right of Access
Explanation of Rights: You have the right to access the personal information about yourself that we hold, including how we collect, use and share this information.
Exercising Access: You can access your personal information by logging into your account or contacting our customer support team. We will respond to your access requests within a reasonable time.
2.   Right to Rectification
Explanation of Rights: If you find personal information we hold about you is inaccurate or incomplete, you have the right to request rectification of this information.
Exercising Rectification: You can rectify some information yourself via account settings, or contact our customer support team to submit a rectification request. We will rectify the information as soon as we've verified your identity.
3.   Right to Erasure
Explanation of Rights: In some situations you have the right to request we delete personal information we hold about you, such as when it is no longer necessary.
Exercising Erasure: You can contact our customer support team to submit an erasure request. We will evaluate your request per legal requirements and our data retention policies, responding within a reasonable time.
4.   Other Rights
Data Portability: You have the right to obtain a copy of personal information we hold about you, and transfer it to another service provider.
Right to Restriction of Processing: In some situations you have the right to request restriction of processing of your personal information.
Right to Object to Processing: You have the right to object to our processing of your personal information for certain purposes such as direct marketing processing.
5.   Procedure for Exercising Rights
Identity Verification: To protect security of your personal information, we may require identity verification when handling rights requests.
Contact Methods: You can contact our customer support team via email or telephone - contact details will be provided on our website.
Response Times: We aim to respond within a reasonable time upon receipt of your request. Some requests may take longer to process but we will always maintain communication and advise you of progress.
6.   Protecting Platform Interests
Abuse Protection: We review each request to ensure it is reasonable and lawful, protecting against abuse where we reserve the right to refuse requests.
Data Protection: Necessary measures will be taken to protect data security when handling your request, preventing data breaches or unauthorized access.
Legal Compliance: Our data processing and rights assurance procedures fully comply with laws including Taiwan's Personal Data Protection Act and other international standards.

IX.   Changes to Our Privacy Policy
We reserve the right to update and modify this privacy policy from time to time. To ensure you always understand how we collect, use and protect your personal information, any changes will be posted here with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed of any updates.
1.   Change Notification
Publication: All privacy policy changes will be published here with a new "Last Updated" date. We may also notify you of important changes via email or platform notifications.
Effective Time: Unless otherwise noted, all changes are effective immediately upon being posted here. For significant changes, reasonable advance notice will be provided to allow you to understand and consider the impacts.
2.   Scope of Changes
Content Scope: Privacy policy changes may involve how we collect, use, share and protect your personal information. We will ensure all changes comply with applicable laws and reflect our most up-to-date data processing practices.
Platform Interest Protection: Platform operational needs and legitimate interests will be fully considered when modifying privacy policies, ensuring data processing activities meet compliance requirements without impacting platform operations.
3.   User Rights and Choice
Right to Know: You have the right to understand any changes made to our privacy policy. We will clearly and transparently notify you of such changes.
Choice: If you disagree with a new privacy policy, you have the right to stop using our services and request deletion of personal information by contacting our customer support team.
4.   Changes to Dispute Resolution Section
Notwithstanding the foregoing provisions regarding modification of terms, if we change this "Dispute Resolution" section after the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject any such change by notifying us in writing within 30 days of the date such change became effective (as indicated by the "Last Updated" date above or the date we notified you of such change via email). Rejecting any change will mean that you agree, from the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), to arbitrate any dispute between you and the Company in accordance with the provisions of this "Dispute Resolution" section.
5.   Protecting Platform Interests
Legal Compliance: Privacy policy changes will strictly comply with applicable laws, including but not limited to Taiwan's Personal Data Protection Act and other international regulations. We will ensure all changes are lawful and reasonable.
Risk Management: Comprehensive risk assessments will be conducted before changes to ensure no adverse impacts on platform security or operations.
User Communication: We're committed to transparency, ensuring your understanding of policy changes and potential impacts through detailed explanations and FAQs.
6.   Last Updated Date
Marking: The "Last Updated" date here will be updated after each privacy policy change for your clear understanding of the latest version.
Historical Records: We may retain records of past privacy policy versions for your reference, with additional information available from our customer support team upon request.

X.   Inviting Friends
We offer a referral service allowing you to introduce our website to friends. To ensure a smooth process protecting your privacy and platform interests, we have established the following detailed terms:
1.   Information Collected
Information Content: When choosing to use the referral service, we will request your friend's name and email address.
Purpose of Use: The sole purpose of using this information is to send a one-time referral email inviting your friend to visit our website, and track the success of the referral program.
2.   Email Sending
One-time Email: We will automatically send your friend a one-time referral email containing your recommendation and invitation to visit our website. This email will be sent once only and not used for any other purposes.
Transparent Content: The email will clearly state its source and the referrer's information to ensure transparency and trust.
3.   Information Storage and Protection
Storage Duration: We will only store your referred friend's information for the necessary time, solely to send the one-time email and evaluate the referral program's success.
Security Measures: Strict security measures are implemented to protect this information and ensure it is not subject to unauthorized access, disclosure, modification or destruction.
4.   Rights of Referred Friends
Right to Erasure: Your referred friends have the right to request we delete their information from our database. They can contact us at info@yimadada.com.tw to submit such requests.
Privacy Protection: We respect and protect the privacy of all users and referred individuals, ensuring proper handling of personal information.
5.   Protecting Platform Interests
Abuse Prevention: We reserve the right to monitor for and prevent abuse of the referral service. Actions attempting fraudulent or inappropriate use may be deemed violations resulting in account access restrictions or termination.
Compliance: Our referral policy strictly complies with applicable laws and regulations to ensure all operations are lawful and compliant while protecting legitimate platform interests.
6.   User Responsibility
Truthfulness and Accuracy: When using the referral service, you must ensure friend information provided is truthful and accurate. Any false or inaccurate information could lead to referral failures or other consequences.
Respect for Privacy: Please obtain your friend's consent before referral by ensuring they are informed of and consent to receiving our referral email. 

XI.   Dispute Resolution
We greatly value our relationships with users and are committed to providing a fair and efficient dispute resolution process. The following outlines our detailed terms regarding dispute resolution, aimed at protecting the interests of both parties and ensuring lawful platform operation.
1.   Scope of Application
Application Scope: These dispute resolution terms apply to any dispute, claim or controversy arising out of or relating to this Agreement or its breach, termination, enforcement, interpretation or validity, or the use of this service or application ("Disputes").
2.   Arbitration Agreement
Arbitration: You and the Company agree that all Disputes will be submitted to binding arbitration governed by the rules of a local arbitral institution. The place of arbitration shall be a location mutually agreed by the parties, otherwise designated by the arbitral institution.
Arbitrator Authority: The arbitrator has authority to decide all matters of Disputes, including but not limited to interpretation, enforcement and validity of this Agreement. The arbitrator's decision is binding and enforceable in a court of competent jurisdiction.
3.   Exceptions
Small Claims: Both parties reserve the right to pursue individual actions in small claims court if within its jurisdictional limits.
Injunctive Relief: Both parties have the right to seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.
4.   Waiver of Class and Collective Actions
Waiver of Jury Trial: You and the Company waive any right to a jury trial. You and the Company also agree not to bring or participate in any class, collective or representative action as a plaintiff or class member.
Restriction on Consolidation of Claims: Unless otherwise mutually agreed in writing, the arbitrator may not consolidate or join the claims of more than one person, and may not preside over any form of class, collective or representative proceeding.
5.   Un-enforceability
Invalid Provisions: If any part of these dispute resolution terms is held to be invalid, it shall be severed with all other provisions remaining valid and enforceable. Specifically, if the waiver of class and collective claims is deemed unenforceable, the entire dispute resolution clause shall be considered null and void.
6.   Continued Enforceability
Continuing Effect: This "Dispute Resolution" section survives termination of this Agreement and applies to any Disputes arising before or after termination.
7.   Protecting Platform Interests
Compliance: Our dispute resolution mechanism strictly complies with applicable laws and regulations to ensure lawful and compliant operations protecting legitimate platform interests.
Risk Management: Platform operational risks and needs were fully considered in designing these terms to ensure their reasonableness and workability.
Transparency: We're committed to transparency, ensuring your understanding of our dispute resolution process and any potential impacts through clear communication.


XII.   Arbitration Rules and Governing Law
This arbitration shall be administered by the New Taipei City Car Rental Association (the "Association") in accordance with its Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes in effect at the time the arbitration is commenced, unless otherwise agreed to in this "Dispute Resolution" section. For more details please visit the Association's website or call Executive Director at 02-2974-0256 ext. 819. The Association shall be responsible for interpretation and enforcement of this section.
Initiation of Arbitration
To initiate arbitration, a party must provide written notice to the other party in accordance with the Association's rules. The arbitrator shall be selected by the Association. If the parties cannot agree on an arbitrator within fifteen (15) days after the arbitration demand is filed, the Association shall designate the arbitrator pursuant to its rules.
Location and Procedures
Unless otherwise mutually agreed by you and the Company, the arbitration shall take place in the county/city of your residence. If your claims total NT$30,000 or less, the arbitration shall be based solely on submissions by you and the Company to the arbitrator, unless you request a hearing or the arbitrator decides that a hearing is necessary. If your claims exceed NT$30,000, your right to a hearing shall be determined by the Association's rules. Under the Association's rules, the arbitrator shall have discretion to determine a reasonable document exchange between the parties in the interest of expediency of arbitration.
Arbitrator's Decision
The arbitrator shall render a decision within the time frame specified by the Association's rules. The award shall include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the award may be entered in any court having jurisdiction. Awards must be consistent with the "Limitation of Liability" section relating to types and amounts for which a party may be responsible. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration you will be entitled to reasonable attorney's fees and expenses, limited to the extent permitted by applicable law. If prevailing the Company shall not seek and hereby waives all rights it may have under applicable law to recover attorney fees or expenses from you.
Costs
Your responsibility for any Association filing, administrative and arbitrator fees will be governed entirely by the Association's rules. However, if your damage award does not exceed NT$10,000 and you are the prevailing party, determined to have prevailed on your complaint as specified, then the Company will pay for all such fees.
Protecting Platform Interests
The following supplemental terms apply to protect platform interests:
Confidentiality: All arbitration proceedings and their results shall remain confidential unless otherwise required by law or mutually agreed in writing.
Cost Sharing: Unless otherwise allocated by the arbitrator, arbitration costs shall be equally shared between the parties.
Class Action Waiver: You and the Company agree that any dispute will only be brought in an individual capacity and not as a class, collective or representative action.
Remedies: The arbitrator may not award punitive damages and any award may not exceed the contractually agreed liability caps.

For more information or to file an arbitration demand, contact the New Taipei City Car Rent car Association:
Address: 1F, No. 168, River Side North Rd, Sanchong Dist, New Taipei City
Phone: 02-2974-0256 ext. 819
Fax: 02-2975-4453
Email: ntcrc780722@gmail.com
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CONTACT US
If you have any questions about this Privacy Policy or require further information, please contact us:
Phone: +886-2-7751 5380
Email: info@yimadada.com.tw
Last Updated: June 01, 2024