Section 1: Definitions
1.   User: refers to any individual or entity that uses, downloads, accesses, interacts with or otherwise utilizes the Service or Application in any manner.
2.   Content: refers to data, text, graphics, images, audio, video, information, software (excluding the Application) or other materials in any form, regardless of the source.
3.   User Content: refers to any Content that a User submits, uploads, publishes, displays or transmits through the Service or Application, including but not limited to opinions, comments, photos, videos, personal information etc.
4.   Company Content: refers to all Content provided by the Platform or Company through the Service or Application, including but not limited to text, images, audio, video, information, software (excluding the Application) and Content authorized by third parties, but excludes User Content.
5.   Collective Content: refers to the sum of the Platform or Company Content and User Content, covering all data and materials provided within the Service or Application.

Section 2: Terms and Conditions
1.   This Agreement (hereinafter referred to as the "Agreement") stipulates the legal relationship between You ("User" or "You") and YM Express chauffeur service (hereinafter referred to as "the Company", "We" or "Our") regarding Our Service (hereinafter referred to as the "Service") or related Application (hereinafter referred to as the "Application"). By using or accessing the Service or Application, it means that you accept and agree to all the terms and conditions of this Agreement.
2.   Acceptance and Agreement: By using, receiving any of Our Services, downloading, installing or using the Application provided by Us, You explicitly indicate Your acceptance and agreement to be bound by this Agreement and its future updates and supplements. We reserve the right to update the terms and conditions of this Agreement or relevant policies on Our website or application at any time, which shall take effect from the date of publication. You are responsible for regularly checking and understanding the latest version of this Agreement. Continued use of the Service or Application means You accept all changes.
3.   Nature of Service: We are not a transportation service provider or carrier, and do not directly provide transportation services. We only connect You with third-party transportation service providers, drivers or vehicle operators who voluntarily and independently decide to provide transportation services through Our application or website. We only provide information and means to obtain these third-party transportation services, and assume no responsibility for the quality, safety or punctuality of third-party transportation services.
4.   Applicability: This Service and Application are not applicable to minors under 18 years of age ("children"). Users confirming that they have reached the age of majority and are responsible for their actions.

Section 3: General Provisions
1.   Service Provider and Business Scope: This service is provided by "YM Express" (hereinafter referred to as "Party A"), which is a technology company legally registered in China, operating an online chauffeured car booking platform, focusing on providing high-quality time-chartered car services for passengers (hereinafter referred to as "Party B") worldwide. Service scope includes but is not limited to airport pick-up and drop-off, business charters, tourism trips, special event shuttles and other transportation solutions.
2.   Service Purpose: Party A is committed to providing passengers with safe, convenient and comfortable travel experiences through innovative technology and a professional driver network, and ensuring service quality remains consistent.
3.   Platform Functions: Party A's platform provides online booking, vehicle selection, driver matching, trip management, payment processing and other one-stop services, and continuously optimizes technology and processes to ensure passengers' travel needs are efficiently met.

Section 4: Service Registration and Use
Registration Requirements:
Identity Verification: When registering, users must provide their real, accurate, complete and legal identity information, including but not limited to full name, contact details, email address, etc. Users agree to take full responsibility for the truthfulness of all provided information and to update it in a timely manner to keep it accurate. Users further confirm that their registration complies with applicable laws and regulations and does not violate any prohibitions or restrictions on their use of the service.
Mobile Number: To ensure smooth service delivery, passengers need to provide a valid mobile number to receive booking confirmations, vehicle information, service updates and emergency notices.
Email Address: Please provide a valid email address. We will send booking confirmations, invoices and important service-related notices to this email.
Terms and Conditions Acceptance: When registering, users must read, understand and accept all the terms and conditions of this Agreement, as well as Our privacy policy and other relevant policies. User registration implies full acceptance of and agreement to comply with these terms.
To provide the best experience using the YM Express App and seamless car rental and ride-hailing bookings, we respectfully request you provide your government-issued ID number (passport number for foreigners). You can enter your ID/passport number under "My Account" > "Personal Information" in the YM Express App. This one-time provision of information will help your trip records auto-populate in the future. Your personal information will be properly protected and only accessible by government agencies for verification purposes to safeguard your privacy. Your personal data will be publicly disclosed in a reasonable and adequately protected manner. Please enter your ID number as instructed above if you have not provided it yet. Failure to do so will be considered a refusal to provide.
Booking Methods:
Passengers can book our services through the following and agree to comply with the relevant booking processes:
Web Platform Booking: Visit our official website, follow the instructions provided to complete the booking process. By booking on the website, you confirm having read and accepted all relevant usage terms and privacy policies.
Mobile App Booking: Download and install the “YM Express” app, register an account and book according to the app's guidance. Booking via the app means you agree to its usage terms and privacy policy.
Customer Service Booking: Contact our customer service team via the app and provide the necessary booking details, booking your ride under their guidance. By booking this way, you acknowledge acceptance of our service terms and privacy policy, and consent to communications with customer service possibly being used for booking and dispute resolution purposes.
Booking Process:
When booking a vehicle via our platform, the user should provide booking details as instructed, including but not limited to booking time, location, vehicle type requirements. The user confirms having read and accepted the booking process, pricing, cancellation policy, refund policy, and other service details.
Pickup Time & Date: Please provide specific pickup time including date and time to allow us to arrange the appropriate driver and vehicle.
Pickup & Dropoff Locations: Please provide detailed pickup (origin) and dropoff (destination) locations, including street name, number, and nearby landmarks if needed to ensure the driver can accurately find the location.
Flight Information: For airport transfer bookings, please provide your flight number so we can track flight status and adjust pickup arrangements based on actual arrival time.
Vehicle Type Requirement: Please select a suitable vehicle type based on passenger needs such as business, luxury sedan or multi-passenger vehicle to ensure the service meets your expectations.
Booking Confirmation: After receiving all required information from the user and confirming vehicle availability, we will send a booking confirmation via the mobile number or email address provided by the user. It is the user's responsibility to immediately check all details upon receiving the confirmation, including but not limited to time, location, costs, and notify us immediately of any discrepancies or inconsistencies found.
Legal Liability: The user acknowledges that any losses or liabilities caused by the user's failure to comply with booking policies, terms, and conditions, or failure to timely notify us of discrepancies in booking details, the user shall be wholly liable.
Responsibility: The user takes full responsibility for their booked vehicle, including but not limited to ensuring the accuracy of booking information and compliance with booking time. The user shall be responsible for any fees or losses caused by erroneous bookings or failure to cancel on time.
The user agrees to and accepts the aforementioned booking confirmation and terms, understands their legal obligations and responsibilities. The user will proactively cooperate with us to ensure the accuracy and validity of the booking process and protect the smooth operation of the service.
Driver & Vehicle Standards:
Professional Training & Qualifications: We ensure all drivers have undergone strict professional training an hold valid driver's licenses and relevant transportation permits. Drivers must comply with applicable traffic laws and maintain a good driving record.
Vehicle Maintenance & Safety: We ensure all vehicles are in good running condition through regular inspections and maintenance to ensure passenger safety and comfort. Vehicles must meet local traffic laws and safety standards.
Punctuality & Force Majeure:
Punctual Service Commitment: Our drivers will make efforts to arrive at designated locations on time to provide efficient, punctual service.
Force Majeure Factors: We cannot guarantee arrival times if delays are caused by traffic, weather conditions, road closures or other force majeure factors outside our control. Drivers will make efforts to minimize disruption, but users must understand and cooperate in these situations. We are not responsible for delays due to force majeure, but will actively communicate with users to provide estimated time of arrival updates.
Customer Communication & Assistance:
Information Updates: During expected delays, drivers should immediately notify users and provide updated estimated time of arrival.
Customer Support: We will provide customer support teams to assist users in resolving issues related to services, including delays, cancellations or special requests.
The user agrees to and accepts the above service standards and responsibilities, understanding drivers and vehicles may be affected by force majeure factors. The user will cooperate with us to ensure the best solutions are reached in these scenarios.

Section 5: Accessing and Downloading the App from iTunes or Google Play
The following terms apply for apps sourced from the App Store:
Legal Relationship: You acknowledge and agree that this Agreement is entered between You and Our Company alone (not Apple/Google Play), and that We take sole responsibility for any app sourced from the App Store/Google Play and its contents. Use of any app sourced from the App Store/Google Play requires acceptance of the App Store/Google Play terms of service.
Maintenance and Support: You acknowledge Apple/Google Play has no obligation to provide any maintenance or support services for any app sourced from the App Store/Google Play. All maintenance and support obligations are Our responsibility.
Warranty Obligations: If any app fails to conform to applicable warranties, You should notify Apple/Google Play to receive a refund. As between Us and Apple/Google Play, We shall be solely responsible for any other warranty obligations regarding the app.
Third-Party Claims: You and Our Company acknowledge Apple/Google Play shall not be responsible for any third-party claims arising from or relating to an app sourced from the App Store/Google Play or its use, including product liability, regulatory or consumer protection, or similar claims. We will assume sole responsibility for investigation, defense, settlement and discharge of such claims.
Third-Party Beneficiaries: You and Our Company acknowledge Apple/Google Play and its subsidiaries are third-party beneficiaries of this Agreement with the right to enforce terms applicable to licensing of apps sourced from the App Store/Google Play.
Usage Restrictions: You may not transfer the app in any manner, exploit it commercially, sublicense it, or reverse engineer it. You must comply with all applicable third-party agreements and must not send spam, infringe others' rights or transmit harmful content.
Regulation and Enforcement: We reserve the right but not obligation to monitor your app usage and take action as needed to ensure compliance with this Agreement or upon law enforcement request.
Limitation of Liability: You will indemnify and hold Us harmless for any losses, damages, liabilities, costs or expenses caused by Your breach of this Agreement.
Party B agrees to and accepts the above terms and acknowledges having read, understood and accepted their beneficial content to Our Company. Party B further confirms it will comply with all applicable laws and regulations when using apps sourced from the App Store/Google Play.


Section 6: Payment Terms and Conditions
Cooperative Relationship:
The RideHub platform cooperates with rental companies to receive car rental requests on their behalf and arrange for drivers and vehicles to be dispatched by the rental companies. The rental companies authorize RideHub to collect rental fees on their behalf.
Payment Methods:
Online Payment: Party B may choose to pay the full rental fee online at the time of booking via credit/debit card or other online payment methods on our web or mobile app platforms.
Cash Payment: Party B may also choose to pay the full rental fee directly to the driver in cash upon usage, with drivers unable to provide change. Party B ensures having sufficient cash.
Credit Card Payment Authorization:
Payment Authorization: Party B agrees to pay fees by credit card and authorizes Party A to process credit card charges for the total amounts due, and accepts Party A processing penalty fees through the credit card company.
Fees and Refund Policy:
Non-refundable Fees: Party B agrees all fees including but not limited to usage of apps or services are non-refundable, and shall not be refunded for any reason once paid.
Fee Changes: We reserve the right to adjust fees based on business needs, advising Party B to check for updates periodically.
Cancellation Policy:
Cancellation Fee: A non-refundable cancellation fee of 30 TWD will be charged if Party B cancels over 50 minutes after a driver has accepted the booking.
Damage Handling:
Damage Fees: If Party B or companions cause vehicle damage, we may charge a "damage fee" paid to the driver after deducting 300 TWD for company costs. Party B agrees to pay repair/cleaning costs over 10,000 TWD and consents to our right to verify damage fees before processing.
No-Show Policy and Liability Waiver
No-Show Defined: When a passenger fails to arrive at the designated pickup location at the appointed booking time, and does not contact our customer service at least 5 hours in advance to correct or cancel the booking.
Passenger Responsibility: It is the passenger's responsibility to ensure booking dates and times are accurate, and notify us of any changes or cancellation at least 5 hours before the appointed pickup time to avoid an empty ride for the driver.
Fees and Refunds: If Party B fails to notify as stipulated, resulting in an empty ride for the driver, Party B shall be considered having waived fee entitlement for that ride segment. We are not obligated to refund any fare amounts, and may deduct relevant fees from Party B's account.
Breach of Contract Obligations: Party B assumes all liability in a no-show situation, including but not limited to driver time loss and our operational costs. Party B agrees we hold no liability or obligations regarding such no-show cases.
Record Keeping: We will retain all booking, notification and communication records as evidence of Party B's no-show, and may use them if needed to resolve disputes.
Credit Rating: No-show behavior may impact Party B's credit rating on our platform and potentially result in future booking restrictions or surcharges.
Applicable Law and Jurisdiction: This No-Show policy shall be governed by the laws of (Taiwan) ROC and construed accordingly. Any disputes arising herein shall be submitted to the courts where Party A is based.
Party B confirms acceptance of the above No-Show policy and understanding of obligations and liabilities in a no-show situation, including fare waivers and potential credit rating impacts. Party B agrees to comply with all applicable laws and cooperate with Party A to resolve any issues caused by a no-show.
Special Time Period Surcharge Terms:
Please note Party B should be aware additional night service surcharges or special time period surcharges may apply during specific time periods such as night times, public holidays or special events periods. These surcharges are instituted to compensate for additional costs incurred providing services during times of high demand. All surcharges will be clearly indicated during the booking process to ensure Party B has a full understanding of total costs when confirming bookings.
Party B hereby confirms having read, understood and accepted all relevant information regarding surcharges such as night service surcharges and special time period surcharges when booking services. It is Party B's responsibility to carefully review cost details before booking and be fully responsible for the total service costs.
Party B further agrees that Party B shall be solely liable for any disputes or misunderstandings caused by inadequate understanding or neglect of indicated surcharges during the booking process, and shall have no entitlement to request refunds or cost adjustments.
Party A reserves the right to adjust standards for special time period surcharges as needed according to market conditions and operational requirements, with updates published on our platforms. Party B should regularly check platform announcements for the most current fee information.
Party B confirms and accepts the above Special Time Period Surcharge Terms and understands the cost responsibilities in booking and using services.


Section 7: Interactions with Third Parties & Disclaimer of Liability
When using our apps and services, you may interact with third party service providers, advertisers or sponsors, including purchasing goods/services or participating in promotions. Any such activities and associated terms, conditions, warranties or representations apply solely between you and the third party. We and our licensors shall not assume any liability, obligation or responsibility for any communications, transactions or agreements between you and any third party.
We do not endorse or guarantee the content, products, services or materials on any third party websites linked in our apps or services, and shall not be liable for them or any content provided by third parties. We provide our apps and services solely based on the terms and conditions herein. You understand and agree third parties may require you to accept additional or different terms and conditions before using or accessing their goods/services, and that you use them at your own risk.
We may utilize third party advertising and marketing activities within our apps or services to subsidize the services. Accepting this Agreement indicates your consent to receive such advertising. If you do not wish to receive ads, notify us in writing. We reserve the right to charge higher service or app fees if you refuse ad services, if any, with relevant fees published on our website http://www.yimadada.com.tw/.
We may anonymously aggregate and publish data related to your use of our apps or services as part of customer analytics or similar reports. You acknowledge your responsibility to take appropriate precautions when interacting with third parties via our apps or services, and that you use them at your own risk.
Party B agrees to and accepts the above terms regarding interactions with third parties and disclaimer of liability, understanding the scope of responsibilities when interacting with third parties.

Section 8: Privacy Policy and Terms
Personal Information Security and Privacy Commitment: We solemnly commit to protecting the security of your personal information and processing data in accordance with our Privacy Policy. Unless required by laws or to fulfill our service contracts, we will not disclose your personal information to third parties without cause.
Data Collection and Use: We only collect personal information necessary to fulfill our services and ensure its secure storage. We will process your data legally, fairly and transparently in compliance with applicable data protection regulations.
Acceptance of Terms of Service and Privacy Policy: When booking our services, you will be required to read and accept our Terms of Service and Privacy Policy. By submitting your booking, you confirm having read, understood and accepted these terms and policies, and consent to our processing of your information as described therein.
Legal Requirements and Service Provision: We have the right to share your information with third parties as required by laws or to fulfill our service contracts. In these cases, we will ensure third parties process your data in accordance with our Privacy Policy and applicable laws.
Data Retention and Deletion: The RideHub platform will reasonably retain your data based on business needs and applicable laws and regulations. We will delete your personal information upon your or legal request according to stipulated procedures.
Data Security and Protection: We will implement appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure or damage over the Internet. However, we cannot guarantee data transmitted over the Internet is absolutely secure.
Rights and Controls: Passengers have rights to access, rectify, restrict processing, delete personal information, and withdraw consent. Please exercise these rights via the contact method provided in our Privacy Policy.
Dispute Resolution: Any disputes arising from the Privacy Policy or Terms of Service shall be governed by the laws of (Taiwan) ROC and resolved in the courts where Party A is based.

Section 9: Terms of Use of Online Platform
Consent and Acceptance: By registering for, accessing or using the services or apps of this platform, you explicitly indicate your acceptance and agreement to comply with all terms and conditions herein. If you do not agree to these terms, please refrain from using this platform.
Age Restriction: You must be at least 18 years of age or the local age of majority to use this platform. If you are underage, you must use it under the supervision of your parents or guardians who agree to be bound by these terms on your behalf.
Rights and Capacity: You confirm you have the legal rights, power and capacity to enter into and perform this Agreement, and will be responsible for your conduct.
Language Proficiency: You confirm you can read, write and understand Chinese, and have carefully read and understood the terms and conditions herein.
Purpose of Use: You may only use the services and apps of this platform for personal, non-commercial purposes. Commercial use without our written permission is prohibited.
Account Management:
•   You pledge not to authorize others to use your user status and account.
•   You are responsible for securing the safety and confidentiality of your username, password and other identity verification information.
•   You may not transfer, assign or otherwise dispose of your user account to any third party in any manner.
Compliance with Laws: You agree to comply with all applicable Chinese and local laws, rules and regulations in your use of this platform.
Liability and Disclaimer:
•   You are responsible for all activities conducted on RideHub platform and assume any associated risks and consequences.
•   We shall not be liable for any losses or damages arising from your violation of these terms or interactions with other users.
Modification and Termination of Services: We reserve the right to modify, suspend or terminate services at any time without prior notice. We shall not be responsible for any inconvenience or losses resulting thereof.
Intellectual Property: All content, design, code and data on RideHub platform are our property, protected by copyright law and other intellectual property laws. You may not copy, distribute or utilize them without our explicit written permission.
Equipment and App Compatibility:
•   You are responsible for ensuring your device is compatible with our apps. We shall not be liable for any issues arising from incompatible devices or downloading wrong app versions.
•   If you access services or apps using incompatible or unauthorized devices, we reserve the right to immediately terminate your access rights and dissolve this Agreement.
Lawful Use:
•   You may only use services and apps for lawful purposes and shall not transmit or store illegal materials or conduct fraudulent activities.
•   You shall not use or store fake credit card information in your account.
Inappropriate Conduct:
•   You shall not use services or apps to harass, annoy or inconvenience others, or disrupt network operations.
•   Any attempts to compromise services or apps will result in immediate termination of your access rights.
Copyright and Licensing:
•   Without our written permission, you may not copy, distribute or disseminate the apps or any of our content in any form.
•   You may only use apps and services for personal purposes and shall not resell or transfer them to third parties. You shall cooperate with our reasonable requests to provide identity verification at any time.
Points of Access and Data Accounts:
•   You must access services using points of access (AP) or 2G/higher data accounts that you are authorized to use.
•   If unauthorized AP use is discovered, we reserve the right to terminate your access rights.
Fees and Communication Costs: You understand and accept standard SMS and data charges from your service provider may apply when requesting services via text, which are not our responsibility.
Liability Limitation and Disclaimer:
•   We shall not be liable for any losses or damages arising from your misuse or incompatible devices.
•   We reserve the right to seek remedies from you for any claims brought against us by third parties due to your conduct.
Dispute Resolution and Governing Law: Any disputes arising from platform use shall firstly be resolved amicably; failing which they shall be submitted to courts where Party A is based, governed by its local laws.

Section 10: Customer Support and Communication Terms
Support Hours:
We provide customer support during standard (Taiwan) ROC business hours, from Monday to Friday 8:00AM to 5:00PM. During this period, you can contact us via our online platform, mobile app, LINE official account or designated customer service hotline.
Outside business hours, our AI chatbot will provide instant online help and answer common questions.
Live Agent Support: Our live agent team handles complex issues and concerns within normal business hours (see website/app for specifics). After-hours, you can leave a message via the AI chatbot and a live agent will respond as soon as possible on the next business day.
Issue Resolution: We are committed to ensuring your issues are addressed in a timely manner. Please contact us through our provided channels when issues arise. We will make our best efforts to help resolve issues within a reasonable timeframe.
Record Keeping: All customer support communications including emails, calls, chats and written records may be archived for reference and maintenance purposes.
Customer Responsibility: You are responsible for providing accurate, complete information to allow effective issue resolution. We are not liable for unresolved issues due to inaccurate or incomplete information provided by you.
Service Limitations: While we aim for 24/7 support, we do not guarantee all issues can be resolved after hours. You may need to wait for live agent assistance during business hours in some cases.
Communication Channels: We reserve the right to change or update customer support contact methods at any time, with updates publicized on our website/app.
Dispute Resolution: If unsatisfied with our customer support services, please raise issues through support channels first. Unresolved matters will be handled according to the dispute resolution process in this Agreement.

Section 11: Abnormal Condition Handling
Force Majeure: In events of flight delays, traffic congestion, weather conditions, road closures or other circumstances beyond our reasonable control, we reserve the right to substitute the booked vehicle with an equivalent or upgraded model as necessary to ensure transport services, without prior passenger consent.
Service Priority: Our top priority always remains providing safe, comfortable and punctual transport experiences. Vehicle adjustments aim to maintain service continuity and quality, not reduce existing service standards.
Notification: We will make every effort to promptly notify you of vehicle details including type, color, driver contact via your registered contact method (phone or email) after any adjustments.
Pricing: Fees remain unchanged with equivalent substitutions unless upgraded to a higher class vehicle. For upgrades due to special circumstances, we will contact you beforehand to explain fee changes and only proceed with your clear consent.
Passenger Rights: RideHub is committed to protecting passenger rights at all times. Adjustments do not compromise your rights to safe, comfortable and punctual transport as booked. Please contact our customer support for any queries or further explanation.
Liability Limitation: We assume no liability for any inconvenience arising from vehicle substitutions due to force majeure, including but not limited to discontent with adjustments.
Dispute Resolution: Please raise any objections to vehicle substitutions or related fees through our customer support initially. Unresolved matters will be handled according to the dispute resolution process in this Agreement.

Section 12: Disclaimer
Quality and Performance of Services and Apps:
•   We make no express or implied warranty or representation regarding the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services or apps.
•   We do not warrant uninterrupted, error-free operation or flawless integration of services or apps with any other hardware, apps, systems or data.
•   We do not warrant services or apps will meet all your requirements or expectations.
•   We do not warrant accuracy or reliability of stored data.
•   We do not warrant products, services, information or other content acquired through our services meet your needs or expectations.
•   We do not warrant errors or defects in services or apps will be corrected, or services/servers are virus-free.
Manner of Service Provision: Services and apps are provided "as is" and "as available" without any express, implied or statutory conditions, warranties or representations, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement, except where cannot be excluded by law.
Third-Party Products and Services: We make no warranty or representation regarding reliability, safety, timeliness, quality, suitability or availability of any third-party services, products or goods accessed through our services or apps. You assume all risk in any transaction or interaction with third parties.
Risk Assumption: You expressly agree and acknowledge you assume all risk and responsibility for use of our apps and services, and any third-party services or products to the maximum extent permitted by law.

Section 13: Liability Limitations and Third-Party Services
Damage Exclusion:
•   Under no circumstances shall we and/or our authorized parties be liable for any indirect, punitive, special, incidental or consequential damages including bodily injury, data loss, income, profit, use or other economic loss relating to our services, apps or anything related.
•   We are not responsible for any loss, damage or harm you may suffer including but not limited to use or inability to use services or apps, reliance on ads, or losses relating to third-party service provider relationships or transactions.
Third-Party Transportation Providers:
•   We may introduce you to third-party transport providers but do not evaluate suitability, legality or capability. You expressly waive and release us from any liability, claims or damages caused by or relating to third-party transport providers.
•   We do not participate in disputes between you and providers or assume payment responsibilities. You assume sole responsibility and liability for decisions and consequences of arranging transport services via app or service.
Risk Assumption:
•   You understand potential dangers, offensive, harmful or unsafe third-party transport services accessible via app/service and assume all risk.
•   You expressly waive and release us from any liability, claims, causes of action or damages relating to your app/service use or third parties introduced, waiving protections of (Taiwan) ROC Civil Code or similar laws.
Service Quality: Quality, safety and suitability of third-party transport services are solely the responsibility of the ultimate service provider. We assume no liability thereof. 

Section 14: Network and Electronic Communications Issues
Technical Limitations and Issues:
•   Our services and apps may be affected by inherent limitations, delays, interruptions, data transmission errors, technical failures or other problems arising from network and electronic communications usage.
•   You understand and accept such issues could cause service discontinuity, delayed or failed information delivery, and potential data loss or inaccuracies.
Liability Exclusion:
•   We assume no liability or obligation for any delays, delivery failures, data loss, errors, inability to access or use services, apps or related content arising from the above network and electronic communications issues.
•   We are not liable for any losses or damages caused by internet connection issues, equipment failures, viruses, hacker attacks, network congestion or other technical problems.
Risk Assumption: You acknowledge risks associated with network and electronic communications in using our services and apps, and voluntarily assume those risks. You should independently take proper precautions such as installing antivirus software and ensuring equipment security.
Service Continuity: We will endeavor to maintain service stability and availability but cannot guarantee uninterrupted or error-free service. We are not liable for temporary outages due to maintenance, updates, upgrades or technical issues.
Remedial Measures: We will endeavor to provide technical support and solutions when issues arise but our responsibility is limited to such support and not compensation for any losses or inconveniences resulting therefrom.

Section 15: Third-Party Vehicle Usage and Legal Compliance
Vehicle Usage Restrictions:
By signing this Agreement or using the app/service, you agree not to abuse any third-party vehicles and guarantee vehicles will not be used for any illegal purposes including but not limited to unlawful activities like drug trafficking or transporting prohibited goods. You further undertake not to allow any illegal conduct within third-party vehicles and take full responsibility for your actions.
Legal and Regulatory Compliance:
You agree to comply with all applicable ROC laws, regulations, ordinances and requirements when using the app/service. You should ensure your conduct complies with ROC traffic laws including but not limited to driver's licensing, insurance requirements, traffic signs and rules.
Liability Undertaking:
You undertake all liability arising from breaches of the above including but not limited to damages to third-party vehicles, legal consequences of unlawful conduct, and any claims against us or third-party vehicle owners. You shall immediately indemnify us from any losses, expenses, fines or legal liabilities incurred due to your actions.
Monitoring and Reporting: We reserve the right to monitor your usage conduct and take appropriate measures including suspending or terminating your account and reporting to relevant authorities upon discovering contraventions.
Risk and Damage Indemnification: You expressly acknowledge risks of using third-party vehicles are undertaken by you. You shall indemnify us and third-party vehicle owners for any losses, damages or harms arising from your actions or negligence. 

Section 16: Indemnification and Exculpation
By signing this Agreement and using the app/service, you agree to defend, indemnify and hold harmless us, our authorized parties, as well as our parent companies, subsidiaries, affiliates, officers, directors, users, employees, attorneys and agents ("Related Entities"), including from any and all claims, charges, damages, losses, liabilities, costs and expenses (including attorneys' fees and costs) arising from:
•   Your breach of any term of this Agreement or violation of any applicable law or regulation;
•   Your infringement of any third party's (including but not limited to transport service providers) rights, including intellectual property, privacy or reputation;
•   Your misuse or abuse of the app/service including but not limited improper or unlawful use of third-party vehicles.
Timely Notice and Assistance: You shall promptly notify us of any claim or legal proceeding and provide necessary assistance including information, documents and reasonable cooperation to allow us to defend or resolve issues.
Independent Liability: You acknowledge independent legal liability for any claims or liabilities arising from your conduct even if we or Related Entities provide assistance.
Attorneys' Fees: You shall bear our attorneys' fees and related costs if we or Related Entities are compelled to participate in legal proceedings including but not limited lawsuits, arbitrations or administrative actions due to your actions, regardless of outcome.
Continuing Obligation: This indemnification and exculpation shall remain effective post-Agreement termination regarding claims or liabilities incurred during term.

Section 17: Communications and Notices
Notice Manner: Notices regarding services will be sent to you by Company via (a) general announcements, (b) email to address registered with your account, or (c) mail/pre-paid postage to address registered with your account. Notices shall be deemed issued:
•   For email notices: 48 hours after sending;
•   For mailed notices: 7 days after posting or 48 hours after confirmed delivery by nationally recognized overnight delivery service.
Notices by You: Notices sent to Company shall be issued upon receipt when delivered by (a) overnight delivery service or (b) pre-paid ordinary mail to Attention: General Manager, 7F-4, No.77, Dunhua S. Rd., Sec. 2, Da'an Dist., Taipei City 106, Taiwan ROC.
Notice Content: Notices may include information on service changes, updates, maintenance, termination, terms/conditions amendments, legal requirements or related matters.
Account Information Updates: You are responsible for ensuring contact information registered with your account is current. Company bears no liability for notices not received due to your failure to update contact information.
Legal Requirements: Notices shall be sent through appropriate legal process if required by law, such as court orders or statutory notice requests.

Section 18: Choice of Law and Dispute Resolution
Governing Law: This Agreement shall be governed by the laws of the Republic of China and construed accordingly. ROC laws shall prevail in any conflict with laws of the United States of America.
Initial Consultation: In the event of any dispute arising out of performance of this contract, the parties shall first seek to resolve it through amicable consultation within 30 days of the dispute arising.
Mediation: If consultation fails, parties may elect to submit to a recognized mediation organization of the ROC for mediation and follow its mediation procedures.
Arbitration: If mediation does not succeed, parties agree to submit the dispute to a competent arbitration organization in Xindian district, New Taipei for arbitration, accepting its decision as final and binding resolution.
Arbitration Initiation: The party desiring arbitration of any dispute arising out of performance shall notify the other in writing specifying the matter in dispute and contractual clauses relied upon.
Arbitrator Selection: The arbitrator shall be recommended by the Taxi Rental Industry Association of Xindian district, New Taipei. Parties shall agree on a mutually acceptable arbitrator within 15 days of receiving arbitration notice.
Arbitrator Appointment: If no agreement within said period, parties consent to arbitrator appointment by the Taxi Rental Industry Association of Xindian district, New Taipei.
Arbitration Rules: Arbitration shall be seated in Xindian district, New Taipei unless otherwise agreed in writing.
Language: The language of arbitration proceedings shall be Chinese.
Award: The arbitration award shall be final and binding on parties, enforceable through appropriate ROC court application.
Costs: Unless the award specifies otherwise, arbitration fees and related legal costs shall be borne by the losing party.
Small Claims Arbitration: If your claim amount does not exceed TWD10,000, arbitration will be based on parties' written submissions unless you explicitly request or the arbitrator deems a hearing necessary.
Hearing Requests: For claims exceeding TWD30,000, you are entitled to request a hearing, the holding of which will be decided by the Taxi Rental Industry Association of Xindian district, New Taipei according to case nature and relevant regulations.
Arbitrator Authority: Regardless of claim amounts, the arbitrator has discretion to reasonably determine the scope of parties' information exchanges to ensure arbitration efficiency and fairness.
Hearing Procedure: The time, place and conduct of any hearing shall be determined by the arbitrator in accordance with ROC arbitration laws and regulations of the Taxi Rental Industry Association of Xindian district, New Taipei.
Litigation: If arbitration clauses are unenforceable, parties agree to submit disputes to a competent court in Xindian district, New Taipei. Parties shall observe the court's procedural rules and relevant laws during litigation.
Dispute Resolution Location: Any disputes, lawsuits or proceedings arising from this Agreement shall be instituted in the courts of the ROC. Specifically, parties consent to the exclusive jurisdiction of the Taipei District Court of Taiwan ROC or its higher courts to settle all such disputes.
Dispute Resolution Mechanism: Prior to litigation, parties shall make efforts to settle disputes through amicable consultation. If unsuccessful, either party may submit the dispute to the above-named courts.
Law Interpretation: In case of ambiguity in interpretation or application of this contract, the interpretation of ROC laws by courts in Xindian district, New Taipei shall prevail. Concurrently, Party A (platform owner) reserves the ultimate right to interpret contract terms.

Section 19: Relationship Definition and Terms Effectiveness
Relationship Nature: Use of this Agreement, services or apps by you, our company and any third-party providers does not constitute any joint venture, partnership, employment or agency relationship. All parties are independent entities responsible for their own conduct.
Invalid and Unenforceable Terms: If any term of this Agreement is deemed invalid or unenforceable by a court or other authority body, said term shall be considered severable and shall not affect enforceability of other terms, which shall remain valid and enforceable to the maximum extent permitted by law.
Unexercised Rights: This Agreement constitutes the complete agreement between you and our company regarding its subject matter herein, superseding all prior or contemporaneous written or oral negotiations, discussions or agreements.
Modification and Updates: YM Express reserves the right to modify this Agreement at any time by direct display on the website, and your continued use of services or apps signifies acceptance of modified terms.

Section 20: Sever-ability of Terms
If any term of this Agreement is determined invalid, illegal or unenforceable by any court of competent jurisdiction, said term shall be modified to the minimum extent necessary to make it valid, legal and enforceable. If not amendable, the term shall be considered severed from the Agreement without affecting validity and enforceability of remaining terms.

Section 21: Termination
User Termination Rights:
You may cease using our services and terminate your account at any time. Termination can be effected via relevant account settings on our app/website or contacting our customer service team. Account termination will prevent further access to our services.
Company Termination Rights:
2.1 We reserve the right to suspend or terminate your account or access to our services at any time and for any reason without prior notice, including but not limited to:
2.1.1 Breach of these terms and conditions or any other policy by you.
2.1.2 Use of our services for illegal activities or misconduct.
2.1.3 Complaints about your conduct substantiated upon investigation.
2.1.4 Legal or regulatory requirements necessitating such action.
Effects of Termination:
Upon termination, your right to use our services immediately ceases. All data associated with your account will be handled per our Privacy Policy. Termination does not affect accrued rights/obligations including payment duties pre-dating termination date.
Surviving Terms:
Terms that shall remain effective post-termination include but are not limited liability limitations, dispute resolution and governing law provisions.
Reactivation:
If your account is terminated for non-violative reasons, you may apply for reactivation subject to conditions and procedures determined and notified by us.
Notice:
Termination notice shall be sent to the email address provided upon registration. Notice may also be provided via our app/website in some cases.
Legal Validity:
This section shall have legal validity in accordance with ROC laws. Termination does not affect accrued rights/remedies already obtained by either party pre-termination under this Agreement.
Other Options:
•   This section shall remain in full force and effect even upon termination of the Agreement.
•   Termination of individual terms shall have no impact on the ongoing validity and enforceability of the remaining terms.
•   Notification of termination may also be provided via other registered contact information on file if email address is outdated.